FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

About the Store

Can I come and purchase directly from your store?

Where are you located?

How frequent do you post Collections?

Can I have your contact details?

Buying

How do I place an order?

Why are certain products which are posted on your Facebook page not displayed on your website?

If the product that I am looking for is out of stock (sold out), will it be restocked?

Payments

What are the different payment options available?

How can I check whether my online order is gone through (order is confirmed)?

Is your website secure for online transactions?

How Can I Return a Product?

Is cash on delivery (COD) service available?

How to cancel an order?

If I did not receive the confirmation e-mail or SMS after the payment, what should I do?

Transaction has failed repeatedly (not successful), what should I do?

Can I make a payment with my International card or account?

Shipping

When will be my order shipped?

Can you deliver abroad (International delivery)?

Will there be any extra charge for delivery(shipping)?

How is my Order Shipped?

How to Track the Shipment?

Delivery

What are the delivery timescales?

What should I do if there is delay in the delivery of the item beyond the usual delivery timescales?

What do I do if the parcel is damaged or tampered?

I would like to return a product, what should I do?

I received a damaged product, what should I do?

Washing Instructions (Garment Care)

  • The first wash should always be a dry cleaning.
  • The heavier the work/ embroidery, the more care the garment needs. So dry clean is a must for such garments.
  • For the clothes that are suitable for washing, we advise hand washing with mild detergent for initial few washes.
  • Use a dry clean method to increase the longevity of garments.
  • Net fabrics need special care and we advise dry cleaning only.
  • Cotton fabrics might bleed (discharge dye) during initial few washes. So please wash them separately.
  • Please wear your garments carefully and handle them with care. We cannot be held responsible for negligence of maintenance of the garments at your part.